The Optical Hub is part of Principal Optical Glazing Ltd, and we are committed to safeguarding and preserving the privacy of our visitors. This policy outlines the data we collect, how we use it, and the measures we take to protect your information. We periodically update this policy, so please review it regularly.
We never disclose your details to third parties to use your data for unrelated goods or services.
We use the information collected from you to provide our services and for the following purposes: To provide information you request regarding our products or services. To provide information about other products that may interest you, only with your consent. To inform you of any changes to our website, services, or products.
We DO NOT sell your data to third parties or use it outside of the scope above.
Access to Information
In accordance with the Data Protection Act 1998, you have the right to access any information we hold relating to you. Please note that we reserve the right to charge a fee of £10 to cover costs incurred in providing this information.
Contacting Us
Please do not hesitate to contact us regarding any matter relating to this Privacy and Cookies Policy via email at [email protected]
Upon delivery, carefully inspect the goods. We are not responsible for damage or defects caused after receipt. If goods are lost or damaged, contact us immediately and do not use the goods.
All goods are quality checked, photographed, and catalogued after final processing.
These terms do not exclude or limit our liability for death or personal injury from our negligence, statutory implied terms as to title of goods, fraud, or any liability not permitted by law. Our maximum liability for physical damage to your property through our negligence will not exceed £100.00. In other cases, our total liability will not exceed the price of the goods and services related to the claim. We are not liable for business interruption, loss of use, data, profits, contracts, goodwill, or anticipated savings.
Refunds are generally issued for products that are unused and in resalable condition. Refund requests should be made within a reasonable time frame after the purchase, and the product should be returned following our return procedure. It is important to note that if a customer changes their mind or finds the item unsuitable for their preferences, the Consumer Rights Act does not confer an automatic entitlement to a refund. Any refund in this case is entirely at our discretion.
We utilise Royal Mail 1st Class for UK Mainland orders at £5.39 and Royal Mail International Tracked for International orders at £14.40 as our standard delivery service to ensure your order reaches you reliably and swiftly. For UK Mainland customers seeking a faster option, we offer the choice to upgrade to Royal Mail Special Delivery Guaranteed® Next Day for £8.35.
We aim to dispatch your goods within 28 days after your order has been accepted. This dispatch time is subject to availability. If, for any reason, you do not receive your goods within 28 days of order acceptance, please do not hesitate to contact us immediately. We are here to assist you.
Your goods will be sent to the delivery address you provide during the eBay order process. Please ensure that all delivery information is accurate to guarantee a smooth delivery process.
To return any goods, you must use recorded mail. You bear the responsibility for any damage to the goods during transit until they are delivered and accepted by us at our premises.
For items purchased domestically, returns allowed within 30 days. Return postage paid by Buyer.
For items purchased internationally, returns allowed within 14 days. Return postage paid by Buyer.